OVERVIEW

The retail industry has transformed over the last decade going from brick and mortar to click and order. The e-commerce and the m-commerce are fast emerging as the viable alternative to traditional retail channels.
The E-commerce industry players are looking for service providers that can help them address the needs in these areas and help bring predictability to their business.
Viaante’s years of experience and expertise help the companies confront the pressures of rising competition and price sensitivity by increasing customer loyalty, improving performance of vital plans and procedures to eliminate delay, improve targeting of promotions and increase satisfaction.
We at Viaante innovate and perform our operations by intriguing and transforming the processes with implementation of advanced operating models that utilize analytics and technology through proper and suitable organizational design.

Our solutions for E-Commerce Industry are centered on Customer Service Solution, Lead Generation and Loyalty Management using multi-channel support using Voice, Chat and E-mail.

Our Services

S&M
SUPPORT

Lead Generation

Cross/Upsell

Customized Offers

VAS

Telesales

Campaigns

For more info visit SALES & MARKETING

CUSTOMER
SUPPORT

Feedbacks

Request Processing

Complaints Handling

Enquiries

24/7 Support

Complaints Resolution

For more info visit CALL CENTER

CATALOG
MANAGEMENT

Database Management

Image Editing

Categorization

Indexing

Content Writing

Content Maintenance

For more info visit CATALOG MANAGEMENT

FINANCE & ACCOUNTING SUPPORT

Procure to Pay

PO Creation
Travel & Expense Claims
Vendor Data Management
Accounts Payable
Reconciliations

Order to Cash

Billing Services – Invoicing
Cash Applications
Collections
Accounts Receivable
Customer Data Management
Reconciliations

Record to Report

Month-end Closing
Fixed Management/Treasury
General Accounting
Reconciliations
Control & Compliance

FP&A Support

Forecasting
Budgeting
MIS reports

WHY VIAANTE

Because we don’t just believe in quality deliverables but also in delightful business operations and that’s what makes us different.
We have years of domain expertise across the national boundaries. The clients trust us for what we have, what we deliver and especially for what we have achieved will achieve together.
At Viaante, it’s not about the cost but the value. We have been building this value by consistently serving our clients with quality deliverables and that’s what Viaante will always do.

VIAANTE VALUE PROPOSITION

Flexible and Scalable services

Global Coverage

Proprietary tools and technologies

High degree of automation using AI & RPA

Partner with Us

Enquire with no obligation