As a partner to our customers in improving business processes, we focus on two things –
- Achieving excellence in our service delivery operations
- Assuring the highest level of quality
We at Viaante believe that delivery excellence is the heart of our BPO operations. Our operational framework is based on our time-tested in-house developed transition methodology consisting of a three-pronged approach, each having a toll-gate to check for defined deliverables before moving to the next phase. We use ISO standards, Six Sigma and Technology to minimize the scope for errors, at the same time reducing inefficiencies and enhancing productivity on an ongoing basis.
Furthermore, our efforts are to use technology in the best way to optimize the service delivery and ensuring zero rework!