The retail industry has transformed over the last decade going from brick and mortar to click and order. The e-commerce and the m-commerce are fast emerging as the viable alternative to traditional retail channels.
The E-commerce industry players are looking for service providers that can help them address the needs in these areas and help bring predictability to their business.
Viaante’s years of experience and expertise help the companies confront the pressures of rising competition and price sensitivity by increasing customer loyalty, improving performance of vital plans and procedures to eliminate delay, improve targeting of promotions and increase satisfaction.
We at Viaante innovate and perform our operations by intriguing and transforming the processes with implementation of advanced operating models that utilize analytics and technology through proper and suitable organizational design.
Our solutions for E-Commerce Industry are centered on Customer Service Solution, Lead Generation and Loyalty Management using multi-channel support using Voice, Chat and E-mail.