Appointment Scheduling or Patient Scheduling improves patient service levels and retention rates while increasing patient satisfaction. Patient call and visit numbers continue to grow, and increased demand isn’t always accompanied by additional personnel and resources to better handle the influx of new patients. Increased volume can also lead to inconsistencies in service levels and lower staff and patient satisfaction.

Outsourcing Patient Scheduling to Viaante can yield significant operational and clinical efficiencies, while driving revenue into the practice with filled schedules. Whether you manage a network of hospital departments or just one very busy office, Viaante can process it all for you.

An efficient Patient Scheduling and appointment management process is one of the most important aspects of providing high-quality healthcare. Patient satisfaction and physician referrals can be impacted by long hold times, insufficient capture of eligibility and prior authorization criteria, and clumsy procedures.



  • Scheduling appointments
  • Collection of patient’s demographics for Eligibility and Prior Authorization requirements
  • Fixing the schedule or appointment
  • Direct communication with physicians and patients through live callers working across all US time zones
  • Informing patients about the appointment and seeking confirmation
  • Sending automated reminders to the patient and provider


  • Improves patient engagement
  • Organizes physician calendar for optimized appointment management
  • Provider real-time dashboard to physicians showing appointments
  • Automated reminders and follow-ups
  • Reduces no-shows
  • Allows end-to-end tracking of patient payment history and outstanding payments
  • Consistency in service level and brand representation