Viaante provides Inbound/Outbound Helpdesk and technical support via voice calls, live chat, mobile SMS/text, and email management through its multi-channel contact center. We have the capability of providing consumer support as well as enterprise support. We provide a blend of services through Internal as well as External Helpdesk Support.

We provide flexible, scalable, customized and cost-effective technical services that suit the business requirements. We have experience and expertise in handling and operating the entire spectrum of technical support services. We conduct regular audits and customer care evaluations and analysis to ensure that the service standards are been sustained. Also, our 24*7 global operations help you reach out to your customers at any desired time.

Our Technical Support Solutions include:-

  • Software Application Support
  • Hardware Support
  • Consumer Electronics Support
  • Complaint Handling and Dispute Resolution
  • Email Support
  • Live Chat Support
  • Customer Query Helpdesk
  • Trouble Ticket Management
  • Broadband Support
  • Installation/Configuration Support
  • Engineer Dispatch Management
  • Product Registration/Activation
  • Network Support
  • Managed Mobility Support
  • Messaging System Support
  • Remote Diagnostic Services
  • Product Testing, Bug Fixing, and Patch Management
  • Remote IT Support Services
  • Service Pack and Database Upgrades
  • Warranty Management/ RMA/SLA Management

Viaante – Your Ideal Partner for Technical Support Services

We understand that each customer is very important and ‘customer satisfaction’ is the nucleus of any great business.

Viaante’s contact center services help you to reach out to your customers in any part of the world 24*7 and professionally deal with them by handling their requests or queries and resolving their issues in real time.