Who we are
Optimized Business Processes & Technology Solutions for Success
Viaante, founded in 2011 by first-generation entrepreneurs from the BPO industry, was built with a vision to deliver transformational outsourcing services tailored to clients’ needs.
With a leadership team boasting over four decades of experience in scaling startups, Viaante thrives on the expertise of its diverse professionals. Our practical, technology-driven solutions optimize backend operations, allowing clients to focus on their core business.
Rooted in a “OneViaante” culture, we empower our employees to drive client success while fostering inclusivity through CSR initiatives. Inspired by our Latin name, “Via-ante”—meaning “the way forward”—we remain committed to helping businesses take their next big leap.
Our Vision
To deliver high-quality services in a transparent, employee-friendly work culture, fueled by innovation and a passion for customer success.
Our Mission
To lead the process outsourcing space by offering innovative products and services that give our clients a strategic and competitive advantage.
Our Strength in Numbers
Years of Success and Growth
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Team Strength
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Delivery Centers
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Average Annual Cost Savings
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Meet Our Founders
Neil Parekh – Co-Founder & CEO
A relationship-driven leader with 25+ years of expertise in Knowledge Services, Research & Analytics, Healthcare, and Financial Services. Neil focuses on expanding Viaante’s market reach, building strategic alliances, and fostering an entrepreneurial culture. Passionate about technology, he enjoys reading, traveling, and staying updated with the latest innovations.
Sameer Shah – Co-Founder & COO
A PMP-certified professional with deep expertise in operations, technology, and process re-engineering. With leadership experience at Hexaware BPS and News Corp, Sameer specializes in delivering innovative and practical solutions. An avid traveler and technology enthusiast, he constantly seeks ways to enhance business efficiency.
Key Milestones: Our Journey So Far
2011 – 2013
Incorporation & Early Growth
- Established first delivery center
- Onboarded first US-based clients as long-term offshore partners
- Expanded with two additional delivery centers
2014 – 2016
Scaling & Certifications
Achieved ISO 9001:2015 and ISO 27001:2013 certifications
Secured SOC2 Type II certification
Expanded to five delivery centers
2017 – 2019
Market Expansion & Innovation
Launched Knowledge Process Outsourcing (KPO) and Research & Advisory services
Expanded IT services and introduced new data management & RCM products
Entered European and UK markets
Grew to 700+ resources across six delivery centers
2020 – Present
Transformation & Excellence
Seamlessly transitioned to 100% remote work during COVID-19
Introduced Telemedicine Billing Services
Launched F&A and RPA-AI solutions
Achieved ISO 27001:2022 recertification
Consistently maintained a CSAT score of 4.8/5
Why Choose Viaante?
Delight. Deliver. Different.
- Optimized Business Operations: Best-in-class outsourcing benefits
- Scalable Solutions: Start small, scale as needed
- Process Transformation: Re-engineered workflows for efficiency
- Automation & Innovation: Minimized manual tasks, enhanced accuracy
- Customized Approach: Tailored solutions for diverse business needs
- Best Practices: Proven methodologies ensuring regulatory compliance
Unlock Opportunities with Viaante
Every great partnership starts with a conversation. Let’s begin ours