Order to Cash (O2C) Services
Reduce DSO, Accelerate Collections, Strengthen Cash Flow
Late payments. Manual cash application errors. Disputed invoices sitting untouched for weeks. Rising Days Sales Outstanding (DSO) that quietly erodes your working capital. If any of this sounds familiar, your Order to Cash process isn’t broken it’s just under-resourced.
Viaante’s Order to Cash (O2C) outsourcing services help finance and accounting teams take control of the full cash conversion cycle from invoice generation to cash in the bank. We combine global delivery teams, purpose-built automation, and F&A domain expertise to help you collect faster, post cash accurately, and free up your internal team to focus on strategic finance work instead of chasing receivables.
Our Order to Cash Service Offerings
Billing & Invoicing Services
We generate and dispatch accurate, compliant invoices across formats, currencies, and geographies reducing errors at the source and shortening the time between delivery and revenue recognition. Our quality-controlled workflows catch discrepancies before invoices go out, not after customers dispute them.
Cash Application
Unapplied cash is one of the biggest silent drags on AR accuracy. Our cash application specialists match incoming payments to open invoices with high straight-through processing rates even when remittance advice is incomplete, mismatched, or missing entirely so your AR ledger reflects reality in near real time.
Collections Management
Our collections specialists work structured, data-driven outreach cadences to recover overdue receivables prioritizing accounts by risk and value while preserving the customer relationship. The goal isn't just faster collections; it's collections that don't cost you a customer.
Accounts Receivable (AR) Management
Get full visibility and control over outstanding balances with real-time monitoring, periodic account reconciliations, and structured reporting. We help you catch delinquencies early and follow up before they become write-offs.
Customer Master Data Management
Clean, standardized, and deduplicated customer data is the foundation of accurate billing and fewer disputes. We maintain data integrity across your systems so downstream O2C processes run without friction.
Reconciliations
Our team performs periodic customer account and payment reconciliations with precision proactively identifying and resolving discrepancies to keep your ledger audit-ready year-round, not just at close.
Viaante by the Numbers
Invoices processed each year
$
Billion
Accuracy Rate
%
Increase in the first pass rate
-80%
Increase in the billing annually
-1.5%
Cost Reduction
-40%
Man Years of experience
+
Resources across 4 locations
+
The Viaante Advantage
Accelerated Cash Flow
Faster, more accurate collections and billing directly reduce DSO and strengthen working capital giving your business more cash on hand, sooner.
Error-Free Processing
Automated workflows combined with expert manual validation eliminate the manual errors that cause billing disputes, misapplied cash, and reconciliation headaches.
Improved Customer Experience
Professional, timely collections communication and fast dispute resolution protect the customer relationship so recovering cash doesn't mean losing an account.
Real-Time Insights & Analytics
Custom dashboards give you visibility into AR aging, collection trends, customer payment behavior, and cash forecasting so finance leadership isn't flying blind.
Compliance & Risk Control
Full audit trails, adherence to global accounting standards, and structured credit checks reduce financial and reputational risk across your O2C cycle.
Scalable, Flexible Delivery
Our engagement models scale with your transaction volume, industry, and business model whether you need full O2C outsourcing or support for a single function like collections or cash application.
We have expertise in Multiple Accounting Software
Our team of highly skilled specialists has expertise in every accounting software and platform, allowing for quick learning curves and solution implementation.
Schedule a complimentary 30-minute consultation with our Order to Cash (O2C) specialists today!
During your consultation, we can discuss:
- Tailored Solutions
- Expert Guidance
- Strategic Insights
- Efficiency Enhancements
- Technology Solutions
Book Now for Success!
What Our Clients Say
Global leader in E-procurement Operations
I was reviewing some invoices and I noticed that the team was doing an excellent job of identifying multi-invoices. Of the 100 I looked at 34 needed to be rejected and all 34 were correctly rejected. Thank you for being on top of it! We didn’t realize the processors were going to be sending in multi-invoices so we were nervous about them getting missed. Just wanted to pass on the good news and thanks!
Leading Law firm based in the East Coast USA
Team, I wanted to express our happiness that your teams have been doing a great job. 'Besides the team being more accurate overall – these are great audit numbers we have achieved lately. I can’t thank you enough for your hard work!
A leading global provider of Construction Solution for home and offices
Thanks again for the great suggestion for everyone’s benefit. Your team always has such interesting, innovative suggestions to resolve these kinds of challenges. I appreciate every single day we work together and I’m so glad, too.
Leading Law firm in the UK (Practicing Property Law)
Many thanks! May I take this opportunity to thank the entire Team for their efforts and dedication at this most difficult time.
I have every respect for their commitment in normal times, and I have some experience of what it is like to be locked away at home and working and all the challenges that bring with both family life and also the isolation of being away from one’s colleagues. Great work Team Viaante!
Certifications
You ask, we answer
O2C outsourcing means partnering with a specialized provider to manage part or all of the order-to-cash cycle billing, cash application, collections, AR management, and reconciliations so internal finance teams can focus on strategic priorities instead of transactional processing.
Timelines vary by current process maturity and transaction volume, but most clients see measurable improvement in first-pass invoice accuracy and collections within the first 90 days of transition.
- Efficiently managing data across diverse but unified data tiers.
- Storing data across clouds and on multiple premises.
- Ensuring data privacy, security, high availability, and disaster recovery.
- Providing data accessibility for CRM, apps, analytics, and algorithms.
- Meeting data archive and retrieval schedules and compliance requirements.
No. You get real-time dashboards and reporting on AR aging, collections status, and cash application full transparency is core to how we operate, not an add-on.
- Delight: Streamlining business processes and building trusted relationships with clients.
- Deliver: Ensuring delivery excellence through a time-tested transition methodology.
- Different: Empowering customers with innovative and customized solutions to outperform in their core business areas.
Both. Engagements range from single-function support (e.g., collections or cash application only) to full end-to-end O2C management, depending on your needs.
- Data Integration: Streamlining data infrastructure by integrating data from multiple sources into a unified format.
- Data Cleansing and Validation: Ensuring accuracy, completeness, and consistency by removing duplicates, standardizing formats, and rectifying errors.
- Data Migration: Smooth and hassle-free transition to new systems while maintaining data integrity.
- Data Governance: Establishing robust frameworks for data quality, compliance, and security.
- Data Security and Privacy: Implementing industry-leading practices to prioritize data security and privacy.
We work across Sage, SAP, Microsoft Dynamics, QuickBooks, Wave, and other major ERP/accounting platforms, with minimal disruption to your existing tech stack.
Yes. We operate under ISO 9001:2015, ISO 27001:2022, and SOC compliance standards, with full audit trails across every process.
Ready to Transform Your Order to Cash Process?
Let’s talk about how Viaante can simplify your Order to Cash function, unlock cost efficiencies, and drive business impact.